FAQs

Find answers to your most frequently asked questions.

How does the personalised program work?

Start with a 2-minute health quiz, then collect a tiny at-home blood sample via DBS (dried blood spot). Accredited labs analyse your biomarkers, and our 70B-parameter AI plus clinician review translates them into a bespoke AM/PM stack, delivered in monthly packs. Every 90 days you retest, receive a clear progress report, and we recalibrate doses so your plan stays precisely in sync with your body.

Is it safe and high quality?

Yes, every formula is made in GMP-compliant facilities, and each batch is independently tested for identity, purity, potency, and contaminants (e.g., heavy metals, microbes). We use bioavailable, clinical-grade ingredients and tailor doses to your biomarkers to avoid unnecessary megadoses. You also get full transparency, exact ingredient forms and amounts are clearly listed in your AM/PM packs.

Do personalised supplements really work and when will I notice changes?

Your doses are set from your biomarkers, you’re correcting specific gaps rather than guessing, yielding more meaningful results than one-size-fits-all vitamins. Many members notice steadier energy, focus, or sleep quality within 2–6 weeks, objective shifts (e.g., vitamin D, ferritin, omega-3 index) are evaluated at the 90-day retest and your plan is recalibrated.

Which biomarkers do you test?

We start with a core panel, vitamin D, B12/folate, ferritin/iron, hs-CRP (inflammation), and omega-3 index. Your quiz responses (goals, symptoms, medications, and any disclosed conditions) guide us to add DBS-validated markers (e.g., metabolic or thyroid) so testing reflects your circumstances.

How is this different from regular multivitamins?

Generic multis are static and identical for everyone, we measure your DBS biomarkers, then our 70B-parameter AI + clinician review sets precise AM/PM doses for you. Every 90 days we retest and recalibrate, helping avoid unnecessary megadoses and keeping your formula effective as your biology changes.

Can I pause, skip, or cancel anytime?

Yes, your plan is fully flexible. From your account you can pause, skip a month, or cancel before the next ship date. If you miss a 90-day retest, we’ll maintain your current formula and remind you to re-test before making any changes.

Can I take these supplements with my medications?

Yes, compatibility with your medications is explicitly built in. When you set up your plan, you list any prescriptions you take and our system automatically adjusts the formula to exclude or alter anything that could conflict.